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Tuesday, October 24 • 11:30am - 11:45am
Secret Sauce: Driving Customer Experience with Bots and Messaging

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Speakers
avatar for Wayne Kurtzman

Wayne Kurtzman

Research Director, Social and Experiential Solutions, IDC
Wayne leads the IDC global research on communities, collaboration, social media, and how we (and chatbots) use these platforms to interact. A volunteer for Destination Imagination, he helps create the next generation of creative problem solvers.


Tuesday October 24, 2017 11:30am - 11:45am
Boston Public Library

Attendees (12)